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All Courses Employee Training on Customer Care
Employee Training on Customer Care
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Instructors:
STEPHEN ADDAI FRIMPONG
Annibert Nanor
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30 Enrolled
24 Lessons

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Course Content
Never Argue
Disappointed Customers - Problem Solving
Good Customer Service - Let Customers Know You Appreciate Them
6 Tips for Improving Your Customer Service Skills:
8 Customer Service Skills Every Employee Should Know:
The Right Words at the Right Time - Customer Service Recovery for Healthcare
Health Care Communication
Communication Skills: A Patient-Centered Approach
Effective Interactions with Patients
How Effective Communication Can Save Lives in the Healthcare Settings
Proper Patient Care - Communication Techniques
Poor Communication
Effective Communication in Healthcare Organizations
Communication in Multidisciplinary Healthcare Teams
Empathetic Listening
Nurse and the Angry Patient
Agitated Patient Scenario - NCH Healthcare System
Empathy: The Human Connection to Patient Care
Building Empathy with Patient
The Heart of Compassion
Patient Empathy It Starts with You
Empathy
What is empathy
100 Empathy Statements for Call Centers and Customer Service
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